Module
R-DOC document management
Recall’s document management module. The documents that belong to each case are managed in R-DOC.
Collection Management System
Recall
An end-to-end collections and debt recovery platform for asset management companies, banks and law firms. 80% of recovery work can be done from a single screen.
- 80%of recovery work from a single screen
- ~75ready-made reports
- 12asset management companies use Recall
- BDDKand Risk Center compliant
Who uses it
- Asset management companiesCollection operations
- BanksAdministrative and legal recovery
- Law firmsCase tracking and call centre
Features
The whole collection process on one platform
From calls to payment plans, from documents to legal proceedings, recovery work runs in the same system.
Single-screen case work
80% of recovery work can be done from a single screen.
Phone system integration
Recall works with your organisation’s phone system.
Payment plans and appointments
Payment plans and appointments agreed with debtors are tracked in Recall.
R-DOC document management
A document management module for the files that belong to each case.
Law firm integration
Case assignment, expenses, payments and litigation tracking.
Around 75 ready-made reports
A ready-made report set for operations and management.
Integration
Law firm integration
Cases are handled together with law firms in the same system.
- 01Case assignment
- 02Expenses
- 03Payments
- 04Litigation tracking
Compliance
Designed for regulated environments
Since 2014, Alga has worked with clients audited by BDDK, Turkey’s banking regulator.
BDDK
Recall complies with BDDK regulations.
Risk Center
Built to meet Risk Center requirements.
ISO 27001 · ISO 9001
Information security and quality management certifications.
KVKK
Sensitive data in call recordings is masked with RegattaAI Anonymization.
RegattaAIRecall + Conversation Intelligence
Conversation Intelligence modules process call recordings end to end: audio → text → anonymization → analysis. The results are linked to the related case in Recall.
1 · Transcribe
- Transcription (ASR)Converts call recordings to text automatically, using models tuned to industry terminology.
2 · Mask
- AnonymizationMasks sensitive data such as names, phone numbers and national ID numbers, so calls can be analysed with AI in line with KVKK and GDPR.
- Original
- Agent: We called John Smith
- Masked
- Agent: We called [PERSON-1]
3 · Analyse
- Contact Classification
- Call Outcome
- Non-Compliant Call Detection
- Callback Detection
- Next Call Guidance
Clients
In use at 12 asset management companies
Request a Recall demo.
Choose Recall on the request form and our team will get in touch to arrange a demo.