Alga Solutions
TREN

Remote support

Our support team uses RustDesk to see your screen and fix the problem with you. Download the client for your computer, open it, and give us the ID and password it shows. You approve the connection.

01 · Download

Download the client

Choose the file for your computer.

Windows

64-bit

RustDesk 1.5.0 · 24.7 MB

No installation or setup needed. Do not rename the file: our server settings are in its name.

Download for Windows (.exe)

macOS

Apple Silicon (M1, M2, M3, M4)

RustDesk 1.5.0 · 28.5 MB

After opening it you need one setup step and some permissions (sections 3 and 4).

Download (.dmg)

macOS

Intel Mac

RustDesk 1.5.0 · 35.2 MB

After opening it you need one setup step and some permissions (sections 3 and 4).

Download (.dmg)

Which chip does your Mac have?

Open About This Mac from the Apple menu at the top left of the screen. If ‘Chip’ says Apple M…, download the Apple Silicon file; if ‘Processor’ says Intel, download the Intel file.

Download only from this page. The Windows file is the official RustDesk release; only its file name carries our server settings — the contents are unchanged. The Mac and Linux links go to the official RustDesk release on GitHub.

Verify the files (SHA-256)

To verify a download, compare its hash: Get-FileHash <file> on Windows, shasum -a 256 <file> on Mac and Linux. The hash of the Windows file is the same as the official file, although its name is different.

rustdesk-1.5.0-x86_64.exe · 24.7 MB
8555777215510d83d2d61c9dc984e4fcc838bd7e79f9d18a42585431f5e8bb47
rustdesk-1.5.0-aarch64.dmg · 28.5 MB
3929b0a4321e7d0f561a317059798be882d65decc59681eb77061f8efe56fbf4
rustdesk-1.5.0-x86_64.dmg · 35.2 MB
1ca3cbfbe7f2bd28b50c93fcd50d4a0b671dc76d18be27cea99d3a65767eb526
rustdesk-1.5.0-x86_64.AppImage · 83.9 MB
422ebb915b4c709f3511cfa2941abcefdcb1d3d60f673f5a20cf88a4ab2c9aa5
rustdesk-1.5.0-x86_64.deb · 23.8 MB
4e2b9701d25a7ef373f3d09bda584a37d6902f97a6ab15f2e86d4a5783e2a0ec
rustdesk-1.5.0-0.x86_64.rpm · 32.2 MB
96e4246d62a992630dacac3472f356ad517a5ef6d0cd8ea02b5648bc1cabff26
02 · Windows

Connect on Windows

  1. 1

    Double-click the downloaded file. If Windows shows an ‘unknown publisher’ or SmartScreen warning, choose More info → Run anyway. The publisher shows as PURSLANE, the company that signs the RustDesk releases.

  2. 2

    If it offers to install, do not install; leave the window open.

  3. 3

    Check that Ready appears at the bottom of the window.

  4. 4

    Tell our support team the ID and password (section 5).

  5. 5

    When we connect, click Accept on the request that appears.

03 · macOS and Linux

macOS and Linux need one setup step

On Windows the settings are in the file name; on macOS and Linux you enter the server details once.

  1. 1

    Open RustDesk. On a Mac, drag it to Applications; on Linux, make the AppImage executable and run it, or install the .deb / .rpm package.

  2. 2

    On the main screen, open ⋮ → Network next to your ID; choose Unlock network settings and enter your administrator password.

  3. 3

    Open ID/Relay server, enter the values below and click Apply. Or use Import server config and paste the ready-made text.

    Server details

    ID server
    rd.algasolutions.com
    Relay server
    rd.algasolutions.com
    Key
    HKfYrQisAoSTKncRXT3JgySliRs3Q318g3BkE5pmlKo=
    API server

    Leave empty

    Ready-made text
    Qfi0zbLxWbwVTRrJ0MnhTMzE1MzJVasNVenp0MUhlUj52SUN1bBNXaRJXWmtESiojI5V2aiwiIiojIpBXYiwiIt92YuMnbvlGd1x2bzF2ZsFmLkJnI6ISehxWZyJCLi02bj5ycu9Wa0VHbvNXYnxWYuQmciojI0N3boJye

    For ‘Import server config’: copy the text and paste it.

  4. 4

    Check that Ready appears at the bottom of the main screen.

04 · macOS permissions

Screen sharing permissions on macOS

RustDesk asks on first launch; all three are needed. Without them we cannot see your screen.

  1. 1

    Open System Settings → Privacy & Security.

  2. 2

    Under Screen Recording (macOS 15: ‘Screen & System Audio Recording’), turn RustDesk on; restart it if asked.

  3. 3

    Under Accessibility, turn RustDesk on (mouse and keyboard control).

  4. 4

    Under Input Monitoring, turn RustDesk on.

  5. 5

    If the Mac says the developer cannot be verified, choose Privacy & Security → Open Anyway.

05 · ID and password

Tell the support team your ID and password

The RustDesk window shows your ID (a 9–10 digit number) and a one-time password. Give both to our support team when you call or write. We enter the ID in our app and type the password; you approve the request.

  • Share the password only with the support team you reached when you called us on +90 216 232 2552.
  • You can end the connection at any time by closing the RustDesk window. Sessions are not recorded.
  • Close the window when we are done; the password changes for the next session. You can delete the Windows file.
06 · Troubleshooting

Having trouble?

‘Not ready’ / ‘Connecting…’
Check your internet connection and company firewall; our server needs outbound TCP 21115–21117 and UDP 21116. Ask your IT team or call us.
‘Key mismatch’
The key in the server settings is wrong. On Windows, download the file from this page again and do not rename it; on Mac and Linux, copy the values in section 3 again.
Windows warning or antivirus block
Corporate protection may block remote-access software. Ask your IT team or call us.
Some windows cannot be controlled
For windows that ask for administrator approval, right-click the file and choose Run as administrator.

Need help?

You can reach our support team by phone or email.

+90 216 232 2552support@algasolutions.com